Shipping Policy

Thank you for shopping with ScalpRx. This policy explains how we process and ship your order.

Order Processing

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. If your shipment is significantly delayed, we will contact you by email.

Once your order has been processed, you will receive a confirmation email with your order details.

Shipping Rates and Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout. All prices are in USD.

From time to time, we may offer free shipping on orders over a certain amount. Any active free-shipping offer will be shown at checkout.

Shipping Method	Estimated Delivery Time
Standard Shipping	5–10 business days

Delivery times are estimates only and begin from the date of shipment, not the date of order. Delivery delays can occasionally occur and are outside our control.

Shipping Regions

We ship worldwide. We do not ship to P.O. boxes or freight-forwarding addresses.

If your country is not available at checkout, we are unable to deliver to your location at this time.

Order Tracking

When your order has shipped, you will receive an email with a tracking number. Please allow up to 48 hours for the tracking information to become active.

If you have not received tracking information within 5 business days of your order confirmation, contact us at hello@scalprx.shop.

Customs, Duties, and Taxes

ScalpRx is not responsible for any customs charges, import duties, or taxes applied to your order after it has shipped. All fees imposed during or after shipping are the responsibility of the customer. Please check your country's import rules before ordering.

Incorrect Shipping Address

Please review your shipping address carefully before placing your order. We are unable to change the shipping address once an order has been dispatched. If a package is returned to us due to an incorrect address provided by the customer, the customer is responsible for the cost of re-shipping.

Lost, Stolen, or Delayed Packages

Once your order has been transferred to the shipping carrier, title and risk of loss pass to you. However, if your package is lost in transit, please contact us at hello@scalprx.shop and we will work with the carrier to resolve the issue.

ScalpRx is not responsible for packages marked as delivered by the carrier. If your tracking shows "delivered" but you have not received your package, please check with neighbours and your local carrier before contacting us.

Damaged Items

If your order arrives damaged, please contact us at hello@scalprx.shop within 7 days of delivery. Include your order number and photos of the damaged item and packaging. We will arrange a replacement or refund in accordance with our Refund Policy.

Questions

If you have any questions about this Shipping Policy, contact us at: hello@scalprx.shop